Terms and conditions

Last updated: October 5, 2026

1. Who we are

dooservice is a service of API SERVICE S.A.C., RUC 20613252844, registered at Av. General José de San Martín 166, Dpto. 202, Pueblo Libre, Lima, Perú ("we"). You can write to info@apiservicesac.com or call +51 941 576 391.

2. Acceptance

By creating an account, using the panel or buying a plan, you accept these terms, the privacy policy and the cancellation and refund policy. If you act for a company, you declare that you can bind it. If you do not agree, do not use the service.

3. What the service is

dooservice is a control panel and an agent installed on the customer's servers to create and run Odoo instances: production and staging environments, deployment from GitHub, domains and certificates, backups, alerts, private networks and a console with artificial intelligence assistants.

• The servers are yours. You rent or own them, pay their provider and answer for them. We do not host your Odoo instances.
• Backups off your server are kept on storage we contract, on paid plans only, up to the amount each plan includes.
• Odoo is software by Odoo S.A. used under its own licence. If you use Odoo Enterprise, its subscription is yours and separate from dooservice.

4. Your account

You keep your credentials private and answer for what is done with your account and for the people you invite to your organizations, according to the role you give them. Tell us at once if you suspect unauthorised access. The details you give us must be true and up to date, in particular the billing details.

5. The agent and your servers

To work, the agent needs administrator permissions on the server it is installed on. You decide which servers to install it on and can remove it whenever you want. You are responsible for the security, system updates, network and backup of those servers beyond what the panel does for you.

6. Plans and prices

• Free: one project, backups on your server only and email support with no response time.
• $39 a month: up to 10 projects, 50 GB of backups off your server in one location and support within 24 hours.
• $99 a month: up to 30 projects, 200 GB of backups off your server in one location and support within 24 hours.

Every feature is on every plan. A project is one client or system, with its production and all its staging environments. Paid plans take add-ons: extra projects ($4 a month each), blocks of 50 GB of backups ($7.50 a month) and a second and third backup location ($8 and $15 a month).

Prices are in US dollars. In Peru, 18% IGV is added and API SERVICE S.A.C. issues the corresponding electronic invoice or receipt with the billing details you register. Outside Peru, Paddle adds the taxes due in your country (VAT, sales tax or others) at checkout. Yearly billing costs ten months of the plan; add-ons paid yearly are charged for twelve months.

7. Payments and renewal

• In Peru, card payments are processed by Culqi and the seller is API SERVICE S.A.C.. We never see or store your card number: Culqi keeps the card and gives us a reference for the next charges.
• Outside Peru, our order process is conducted by our online reseller Paddle.com, the merchant of record for all our orders outside Peru: it sells you the service in its own name, charges you, issues the invoice and handles taxes and refunds. Paddle's buyer terms also apply to those purchases.
• Each period is charged in advance and renews automatically on the same card, every month or every year, until you cancel.
• In Peru, moving to a higher plan applies and is charged at once, for what is left of the period. Moving to a lower plan or from yearly to monthly applies at the end of the period paid for. On a monthly plan, add-ons start at once and their share of the month is added to the next charge; on a yearly plan they are charged at once.
• Through Paddle, every change of plan, period or add-ons applies at once and Paddle prorates it: it charges the difference when it goes up, or leaves a credit for the next payments when it goes down.
• Your bank may ask you to confirm a payment (3-D Secure). If a charge cannot be confirmed, we do not repeat it until we know whether it went through.

8. If a charge fails

If a renewal is declined, the plan is kept and we try again one, three, seven and fourteen days later, telling you by email each time. If the last attempt fails too, the plan ends and moves to the free plan:

• Your servers, containers and data keep running. We do not stop or delete anything on your servers.
• One project stays on the free plan with every feature; the others can be viewed, their backups downloaded or deleted, but the panel stops working on them until you pay again.
• Backups kept off your server are kept for 90 days. We tell you at day 75 and, after 90 days, they are deleted.

9. Cancellation

You can cancel at any time from the panel, under Billing. Cancelling stops the next renewal; the plan stays active until the end of the period already paid and then moves to the free plan as described above. Refunds are covered by the cancellation and refund policy.

10. Backups

The panel schedules daily backups and keeps seven daily, four weekly and three monthly backups on every plan. You are responsible for checking that your backups work for you and for restoring them when needed. We recommend keeping your own copies of your most important data too. We do not answer for data lost to failures of your servers or your provider, nor for restorations you order.

11. Availability and support

We work to keep the panel always available, but we do not guarantee uninterrupted service. We may carry out maintenance and will announce in advance the maintenance that can be scheduled. A panel outage does not stop your Odoo instances, which run on your servers. Support is given by email: with no response time on the free plan, and within 24 hours at most on paid plans.

12. Artificial intelligence in the console

The console can open assistants such as Claude Code or OpenCode, which are third-party services. You decide when to use them and are responsible for reviewing their changes before taking them to production. Sessions are logged and close after 30 minutes idle.

13. Acceptable use

You may not use the service for illegal activities, to host content that infringes third-party rights, to distribute malicious software, to attack other systems or to try to reach other customers' accounts, servers or data. We may suspend an account that breaks these rules, telling you unless urgency or the law prevents it.

14. Your data

The data of your Odoo instances and your customers is yours. We only reach it to support you, with your permission, or when a competent authority requires it. For that data we act as a processor on your behalf. How we handle your account data is in the privacy policy.

15. Intellectual property

The platform, the panel, the agent, the dooservice brand and its documentation are ours. We give you a limited, non-exclusive and non-transferable licence to use them while you hold an account. Your code, modules, data and configuration remain yours.

16. Liability

To the extent the law allows, we do not answer for indirect damage, lost profit or lost opportunity arising from using or being unable to use the service, and our total liability is limited to what you paid us in the last twelve months. This limit does not apply to wilful misconduct or gross negligence and does not restrict the rights the Peruvian Consumer Protection Code gives you.

17. Changes to these terms

We may change these terms. We will tell you by email at least 15 days before they take effect. If you do not agree, you can cancel before that date. The version in force is the one published on this page, with its date.

18. Complaints

We offer an online complaints book. We answer complaints within 15 working days at most. Filing a complaint does not prevent you from using other means, nor is it required before filing a report with INDECOPI.

19. Governing law

These terms are governed by the laws of the Republic of Peru. Disputes will be submitted to the courts of Lima, without prejudice to the rights the law gives consumers. In case of difference between this version and the Spanish one, the Spanish version prevails.