Cancellation and refunds
Last updated: October 5, 2026
In short: you can cancel whenever you want from the panel and your plan lasts until the end of the period you paid for. We do not refund the unused part of a period, but we refund in full any duplicate charge or charge made by our mistake.
1. How the plans work
Paid plans are subscriptions charged in advance, every month or every year, that renew on their own on the same card until you cancel. In Peru, card payments are processed by Culqi and the seller is API SERVICE S.A.C.. Outside Peru, the seller is our reseller Paddle.com, which charges, invoices and processes refunds in its own name.
2. Cancelling
- You can cancel at any time from the panel, under Billing, without asking anyone.
- Cancelling stops the next renewal. Your plan stays active until the end of the period already paid and then moves to the free plan.
- Until the period ends, you can undo the cancellation in one click, at no charge.
- On the free plan, your servers and containers keep running. Backups kept off your server are kept for 90 days and then deleted.
3. What was already paid
Except for point 6, we do not refund the unused part of the current period when you cancel, move to a lower plan or remove add-ons: you keep what you paid for until the period ends.
4. Plan changes
- A higher plan applies at once and only the difference for what is left of the period is charged.
- A lower plan applies at the end of the period paid for, at no charge.
- Monthly to yearly starts the year that day: the year is charged, less what was left of the month already paid.
- Yearly to monthly applies when the year paid for ends.
- Through Paddle (outside Peru), every change applies at once and is prorated: the difference is charged when it goes up, or a credit is left for the next payments when it goes down.
5. Add-ons
- On a monthly plan, add-ons start at once and their share of the month is added to the next charge.
- On a yearly plan, they are charged at once for what is left of the year.
- Removing add-ons applies at the end of the period, with no charge and no refund.
6. When we refund a charge
We refund the amount in full when:
- you were charged twice for the same period or the same change;
- you were charged by our mistake, for example an amount different from the one we showed you;
- a renewal was charged after you had cancelled in time.
This does not restrict the rights the Peruvian Consumer Protection Code gives you.
7. How to ask for a refund
Write to info@apiservicesac.com with your account's email, the organization's name, the date and amount of the charge and the reason. We answer within 5 working days at most. Approved refunds go back to the same payment method, through Culqi in Peru or Paddle outside Peru; the bank may take up to 30 days to show them on your statement. If the charge had a receipt, we issue the corresponding credit note.
8. Complaints
If you disagree with our answer, you can file a complaint in the complaints book. The general conditions of the service are in the terms and conditions. In case of difference between this version and the Spanish one, the Spanish version prevails.